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Fast Shipping
Experience fast, complimentary delivery right to your doorstep
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Easy Returns
Shop with peace of mind, thanks to our no-hassle return process
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Customer Service
Count on our dedicated support team to assist you every step of the way
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Secure Payment
Rest easy with secure, protected transactions every time you shop
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General Information
What is GrozavuShop?
- GrozavuShop is your go-to online store for fashionable and high-quality clothing. We offer a wide range of apparel for men, women, and children, ensuring that you can find the perfect outfit for any occasion.
How can I contact GrozavuShop?
- You can reach our customer service team via email at support@grozavushop.com
- By calling in Whatapp (+34) 631-621 702.
Our team is available Monday to Friday, from 9 AM to 6 PM.
Ordering and Payment
How do I place an order?
- Browse our clothing collections, select the items you wish to purchase, and add them to your cart. When you're ready to check out, click on the cart icon and follow the prompts to complete your purchase.
What payment methods do you accept?
- We accept various payment methods, including Visa, MasterCard, American Express, PayPal, and Apple Pay..
Can I change or cancel my order?
- Yes, you can change or cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible to make any changes.
Sizing and Fit
How do I find the right size?
- Each product page includes a size chart to help you find the perfect fit. If you need further assistance, our customer service team is happy to help.
What if the clothing doesn’t fit?
- If your clothing doesn't fit, you can return it for a different size or a refund within 30 days of purchase. Please ensure the item is in its original condition with tags attached.
Shipping and Delivery
What are your shipping options?
- We offer standard and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.
Do you ship internationally?
- Yes, we ship to select international locations. Please check our shipping policy for more details and applicable rates.
How can I track my order?
- Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.
Returns and Refunds
What is your return policy?
- We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. To initiate a return, please contact our customer service team.
How long does it take to process a refund?
- Refunds are typically processed within 5-7 business days after we receive your returned item.
Can I exchange an item?
- Yes, we offer exchanges for items of equal or lesser value. Please contact our customer service team to arrange an exchange.
Account and Privacy
Do I need an account to place an order?
- No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and receive exclusive offers.
How do you protect my privacy?
- We take your privacy seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
How can I reset my password?
- If you forgot your password, click on the "Forgot Password" link on the login page and follow the instructions to reset it.