Frequently Asked Questions
Return Window:
You have [14 or 30] calendar days to return an item from the date you received it.
Item Condition:
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must be in the original packaging with all Grozavu tags attached.
How to Initiate a Return:
Please email us at [contact@grozavushop.com] with your order number to start the process. We will provide you with the return address.
Refunds:
Once we receive your item, we will inspect it and notify you. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within [5-10] days, depending on your card issuer's policies.
Shipping Costs for Returns:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Shipping & Refunds
At Grozavu, we are committed to delivering your order as quickly and safely as possible.
- Processing Time:
All orders are processed within [1-3] business days. You will receive a confirmation email once your order has been shipped.
- Shipping Rates & Delivery Estimates:Standard Shipping: [7-10] business days - [Cost or Free]Express Shipping: [5-7] business days - [Cost]
Note: Delivery delays can occasionally occur due to holidays or carrier issues.
